The IMPACT Principles: A Model of Interpersonal Communication for Law Enforcement

aw enforcement officers are in the problem-solving business. Many of the problems that law enforcement officers confront are solved through effective communication. Not surprisingly, the more skilled officers are at interacting with the public and, in many cases, reducing emotional tension, the less likely they are to generate complaints or lawsuits, and the more effective … Continue reading The IMPACT Principles: A Model of Interpersonal Communication for Law Enforcement