The Use of Social Media to Enhance Community Policing in Taiwan

rom the unrest in Ferguson, Missouri, to the riots in Baltimore, Maryland, in recent years, clashes between police and protesters have undermined trust between the two groups and have had negative impacts on community safety. Furthermore, as police activities have been recorded by protestors on their mobile devices and have been posted on social media in real time, the way police have carried out their duties has changed—as have their attitudes. The new challenges facing law enforcement agencies around the world are clashes between the public and police, navigating social media communications, and managing the response to public opinion.

Due to Taiwan’s long-term dedication to community policing and real-time communication between the public and police made possible by modern communication technology, the community-police relationship has gradually improved over the years. During this time, Taiwan’s National Police Agency (NPA) has gained experience and developed best practices for fostering community policing and utilizing social media as a communication platform that can help agencies seeking to do the same in their communities, whether on a national or local level.