911 Archives

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How to Launch a Successful Real-Time Crime Center

Big and small, cities everywhere are trying to get a handle on crime and keep people safe. Much of this falls on the shoulders of police and other public safety teams. These agencies are working aroun...

Research in Brief

Research in Brief: “911, Do You Need Police, Fire, EMS, or Mental Health Services?”

Up to 10 percent of police time involves responding to mental health calls, and individuals with mental illness (IMI) have three to five times more contact with police than individuals without mental ...

Research in Brief

Research in Brief: 911 Call Takers and Policing Reform

The last two decades have been an era of both turmoil and reform for U.S. law enforcement. Two issues that have emerged from this era could have significant ramifications for the scope of police respo...

Spotlight

Spotlight: Giving Officers a “Head Start” in Emergencies

The Chula Vista Police Department (CVPD) in southern California frequently explores new technology to enhance officer response and service to the community. This progressive mindset has led them to be...

Education & Training

Training Officers in 911

It takes roughly 21 weeks or 840 hours of training to become a licensed police officer in the United States. No one would dream of working this complex and dangerous job without the required co...

Technology

“911, This Is Siri, What’s Your Emergency?” – Integrating Chatbots Into Public Safety Communications

She is abruptly awakened by the sound of a breaking window. In her groggy state, it takes her a few seconds to wake up. Michelle remembers her husband is working the late shift tonight and won’t be ...