Social media has been in existence for over a decade now, and, as it continues to evolve and new platforms emerge, it has impacted society in a number of ways. People around the world now have different expectations and behaviors surrounding relationships, commerce, and communication. And, while social media might no longer be considered “new,” the quickly changing landscape of technology and constant evolution of these tools still consistently present emerging challenges and opportunities.

Law enforcement agencies have not been immune to these changes. From critical incidents, to large-scale events, to day-to-day operations, agencies are using Facebook, Twitter, Instagram, YouTube, Snapchat, and other social media tools to enhance communications.